In a recent blog on the HBR website, Brad Power asks the question “Where Have All the Process Owners Gone”? In the post Power brings out a couple important points that really spoke to me. Processes must be improved across departments There must be a process owner I can relate to the idea of improving processes. In my experience many companies haven’t even defined their processes in the first place. What I’ve realized recently is that we weren't doing a good job of communicating and improving processes across different departments. It’s easy for individual department managers to be so focused on their piece of the puzzle that they miss the big picture. Cross-departmental Read more [...]